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科目代碼	ISD0412	課程名稱	資訊系統評鑑專題研究
英文名稱	Special Topics on Evaluation of Library and Information Services and Systems
全/半年	半	必/選修	選修
學分數	3.0	每週授課時數	正課時數: 3.0 小時, 實驗時數: 0.0 小時
先修課程
課程簡介	The goals of this course is to equip the students with the understanding and hands-on ability to familiarize with the methods of assessing performance and value, with emphasis on evaluating each system or service in its context. Specification of criteria, measures, measuring instruments, and methods of evaluation related to a variety of library services, and to information retrieval (IR) systems. Course Topics 1.Introduction to course 2.Disruptive technologies vs. Balanced Scorecard. For reference only: 3.Hernon/Whitman: Delivering Satisfaction and Service Quality. 4.Methodological issues in evaluation/performance studies 5.Framework for improving ServQual & Customer Satisfaction over time: 6.Qualitative measures used in evaluation 7.Creating a new service model 8.Satisfaction: measurement and evaluation 9.Quantitative measures used in evaluation. Computer applications. 10.New assumptions and new designs for planning alternative futures
課程目標		對應系所核心能力
1.　equip the students with the understanding and hands-on ability to familiarize with the methods of assessing performance and value, with emphasis on evaluating each system or service in its context		博士: 　2-3 具備規劃及評估資訊系統的能力 　2-4 具備資訊服務與機構管理的能力 　4-1 以人為本，尊重知識，整合運用資訊科技與創新服務，促進知識之自由與有效使用。